Privacy Policy

Last updated: February 12, 2025

Bemando ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

1. Information We Collect

We collect the following types of information:

Personal Information

  • Full name
  • Phone number
  • Email address (if provided)
  • Work experience and skills
  • Availability and scheduling preferences
  • Location information (city/area)

Usage Data

  • Device and browser information
  • IP address
  • Pages visited and features used
  • Date and time of access

Call and Communication Data

  • Records of automated phone interviews conducted by our AI system
  • SMS messages sent and received through the platform
  • Call duration and outcomes

2. How We Use Your Information

We use the information we collect to:

  • Match candidates with appropriate restaurant positions and shifts
  • Conduct automated AI-powered phone interviews to verify qualifications
  • Send shift notifications and schedule updates via SMS and phone calls
  • Communicate important platform updates and account information
  • Improve our matching algorithms and platform functionality
  • Comply with legal obligations and resolve disputes

3. AI Calling Disclosure

Bemando uses artificial intelligence to conduct automated phone interviews with candidates. When you register on our platform, you may receive an AI-powered phone call to verify your experience, skills, and availability. These calls are:

  • Clearly identified as automated calls at the beginning of each interaction
  • Recorded for quality assurance and training purposes
  • Used solely to assess candidate fit and verify information provided during registration

You may opt out of AI-powered calls at any time by contacting us. Opting out may limit our ability to process your application.

4. SMS Consent and Opt-Out

By registering on Bemando, you consent to receive SMS messages related to:

  • Shift notifications and scheduling updates
  • Account verification codes
  • Important platform announcements

You can opt out of SMS communications at any time by replying STOP to any message or contacting us directly. Standard message and data rates may apply. Message frequency varies based on platform activity.

5. Data Sharing

We may share your information with:

  • Partner restaurants -- Your profile information is shared with restaurants when you are matched to a position or shift
  • Service providers -- Third-party services that help us operate the platform (hosting, communications, analytics)
  • Legal requirements -- When required by law, regulation, or legal process

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. Specifically:

  • Account data: Retained while your account is active, plus 12 months after account closure
  • Call recordings: Retained for up to 6 months
  • Usage data: Retained for up to 24 months
  • Legal records: Retained as required by applicable law

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access -- Request a copy of the personal data we hold about you
  • Rectification -- Request correction of inaccurate or incomplete data
  • Erasure -- Request deletion of your personal data ("right to be forgotten")
  • Portability -- Request a machine-readable copy of your data
  • Restriction -- Request that we limit processing of your data
  • Objection -- Object to processing of your data for certain purposes

To exercise any of these rights, contact us using the information below. We will respond to your request within 30 days.

8. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:

Email: privacy@bemando.com
Website: bemando.com